Small businesses should try and resolve their own contractual disputes where possible. It’s very expensive to use the courts as a way of resolving disputes. It costs too much time and money.
This means building remedy into the contract. This is certainly one way of resolving disputes as they arise.
The onus is on the contract drafter to project ahead and scenario plan, or capture moments of concern as you work with clients. You can’t avoid every dispute, but you can minimise the number and the impact on your business.
The result will be the inclusion of clauses that are created to protect the business, manage the client’s expectations and in many cases demonstrate to potential clients a way to engage that allows you to deliver services effectively and in line with what’s been agreed.
Over the following weeks, i’ll be publishing a variety of examples starting with the issue of warranty…..