Ensuring that your website is complying with the law and consumer rights is extremely important. Many websites don’t offer their customers the correct trading options and run the risk of being caught. No matter what your website promotes or sells you need to comply with the relevant legislation and consumer rights.
Consumers are very savvy and know their rights, so you don’t want the embarrassment of falling foul and having a customer take action. Trading Standards are cracking down on websites that don’t offer the correct options to consumers so you could find yourself facing costly legal action.
The best way to prevent this from happening is by having a contract in place that protects you and your customers. When we draft contracts we take the time to learn about the business and understand the operational and sales process. A contract that reflects these brings more protection to the business because every step of the transaction is accounted for.
Any policies that you offer, such as repairs, extended warranties or returns, must be communicated within the contract. A set of terms and conditions will communicate with your clients to ensure they have an understanding of how your business works.
By having a set of terms and conditions on your website you are showing customers that you care about their protection as well as your own. A set of terms and conditions will give your customers peace of mind. A legal framework which outlines the timeframe and complaints policies will go a long way to appease customers, and can save your reputation.
At Create Ts and Cs we draft bespoke terms and conditions, with your business in mind. We take the time to understand your business to ensure that you are operational and sales processes are reflected within the contract.