Crackdown on Unfair Terms & Conditions

 

by EasyEditor Newswire

Firms have been warned to make sure their terms and conditions are clearly defined after the Office of Fair Trading announced a crackdown on contracts which are detrimental to customers or breach consumer protection laws.

Currently around 70 per cent of enforcement cases handled by the OFT relate to terms and conditions with at least a fifth of consumers claiming to have had a problem with the small print in contracts over the last 12 months.

Research carried out by the OFT found many contracts contained small print terms that altered the deal consumers believed it to be, or had made it difficult to understand by hiding unfair terms in plain view. At least 80 per cent of cases investigated found people who had experienced a problem said that they had been caught out by a surprise.

Examples of unfair conditions were a football club selling season tickets without guaranteeing seats, extended warranties offering limited cover and an increasing number of sale and rentback deals where the tenancy offered was much less secure than many people realised.

The OFT has also raised concerns about complex, deferred or contingent charges that exceed costs such as businesses which include small print charges that don’t correspond to any service provided or which include obstructions to consumer switching such as imposing onerous cancellation terms.

“The recent economic difficulties have resulted in a lot of companies trying to tighten up on their terms and conditions but great care needs to be taken that any small print cannot be deemed unfair to customers,”

said David Reilly, Commercial Director of Create Ts and Cs, a company specialising in creating tailor made terms and conditions. “A set of Terms and Conditions drafted in plain English, can help a company to differentiate themselves by communicating clearly and openly with their client in mind”

“The OFT will take a dim view of any firm which deliberately or not tries to tie down consumers to unfair contracts.

“Every business needs to review their contracts to make sure their customers are treated properly. Creating fair and transparent terms and conditions is good business sense as it not only offers protection for both parties but builds trust with customers and encourages repeat business.”

However, the use of small print clauses are not automatically unlawful as it depends on the specifics of each contract and a number of other factors.

“On the one hand, we all know that people don’t read the small print of contracts. On the other, small print is a necessary fact of life and consumer law isn’t there to protect the careless or the over-hasty,”

said Heather Clayton, Senior Director of the OFT’s Consumer Group which is calling for the need for small print to be reconciled with the real life behaviour of consumers.

“Consumers should be free to focus on the main elements of the deal, confident that there will be no unwelcome surprises in the small print.”

ENDS

Freelance Contracts Help Firms Reduce Employment Risks and Costs.

 

In a desperate attempt to get employers hiring again the UK Government is preparing to shake up the employment tribunal system with a raft of radical measures.
Controversial moves such as increasing the qualifying period for unfair dismissal claims from one to two years, scrapping the payment of expenses in hearings and introducing a fee to lodge a claim are being considered.
The raft of actions are designed to curb the number of tribunal claims which rose to a record 236,000 last year, a rise of 56 per cent on 2009.
The Government proposals come after businesses raised concerns that the current system has become too costly. Takes too much time, places unnecessary strains on small businesses and that it is too easy to make unmerited or vexatious claims.
Last year actions cost firms an average of £4,000 each to defend leading an Commercial Contract expert to argue that hiring a freelance is the best way to get the work done and avoid being stung.
“Whether the government makes the qualifying period for claims one or two years makes little difference, getting the right person, reducing cost and managing risk are what matters,” said David Reilly, commercial director of Create Ts and Cs, a company specialising in creating tailor made business contracts.
“A ‘contract for service’ is the answer, and with over four million people now self employed, why not share the risk and hire a skilled person on a contract basis?
“An effective contract for services can also include performance related mile stones, review periods, notice periods for both parties and protection for your customer database, outline customer ownership and where possible anti-competitive clauses.”
With top lawyers warning that employers who treat the qualifying period extension as a ‘licence to sack’ could unwittingly sow the seeds of future costly and complicated discrimination claims it’s never been more important to look at the fine print.
“Getting the right person on a contract basis will save money both in the short and long term,” said Mr Reilly.   “We can help by drafting bespoke contract for services in line with your business and client requirements.”

The End

Year of Strife Ahead As Unions Fight Cuts

by EasyEditor Newswire

Firms and organisations across the UK have been warned to prepare for year of discontent after senior union leaders predicted a surge in strike action on a scale not seen since the campaign to abolish the poll tax.
In a joint message to more than 3.5million workers across both the public and private sectors officials from the GMB, Unison and Unite unions, the biggest in the UK, have called upon members to resist government spending cuts.
“Strikes are inevitable. The more of us that stand together against the cuts, the more problems we can create. The Government has to see we are serious,” said Mark Serwotka, leader of the Public and Commercial Services Union.
The unions have vowed to work together throughout 2011 to pursue a sound economic alternative even if it means calling for widespread industrial action and manning picket lines.
“It’s clear that the Government is ideologically driven to massacre public services and bring the misery of unemployment and poverty to millions. This is a recipe for social turmoil on a scale not seen since the 80′s. A whole generation of young people betrayed, facing a bleak future,” said Dave Prentis General Secretary of UNISON.
Bob Crow, general secretary of the National Union of Rail, Maritime and Transport Workers, has predicted widespread dissent and resistance on a level not seen since the anti-poll tax campaign which saw riots in the streets of London and other cities.
“We can expect to see workers in both public and private sectors out on the picket lines fighting for jobs and against savage attacks on pensions and standards of living. There is no reason for working people to pay the price for a crisis we didn’t create and which is wholly down to the banks, speculators and politicians,” he said.
However, any industrial action which impacts upon postal services, communications or transport is likely to have a major impact on small and medium sized businesses across the country. During the last postal strike the Federation of Small Businesses calculated that SME’s lost a minimum of between £500 and £5,000 each.
“Any industrial action that involves disruption to transport or postal services is going to have a major impact on business productivity and services,” said David Reilly, commercial director of Create Ts and Cs, which specialises in tailor made terms and conditions for SMEs.
“Some firms may be able to let staff access their system remotely so they can work from home but other companies can’t do that. At the very least businesses should consider having something in their terms and conditions which protects them penalties incurred by late deliveries or problems caused by events outwith their control.”
Wherever possible firms should consider drawing up contingency plans to cope with any disruptions.
“Technology is such that many firms can carry out meetings with clients by telephone or over the internet. At Create Ts and Cs we have regularly have conference calls with clients which cut down on the need for face-to-face meetings and unnecessary travel,” said David Reilly. “We at Create Ts and Cs have devised an operational process for satisfying clients who require virtual services; our bespoke well rehearsed service offering delivered over Skype or by conference call is proving time efficient and cost effective”
“If things get as bad as predicted, with strike action and demonstrations disrupting normal working patterns, businesses will have to prepare some sort of continuity plan or risk suffering potentially major consequences.”

ENDS

Websites Suffering Under-Investment as Designers Face Tough Competition

 

by EasyEditor Newswire                                                                                                                                                             16/12/2010

Web designers across the UK are routinely over servicing and under charging clients in a bid to keep the e-commerce revolution on track, claim experts.
While 72% of website designers have seen a rise in expectations from their SME clients the majority are struggling to maintain increasingly sophisticated sites on lower budgets and against cut-price competitors.
According to web hosting provider Fasthosts at least a third of web professionals have provided clients with out-of-hours overtime and half have performed work free of charge in a bid to demonstrate the benefits of a properly designed and maintained website.
In the last two years at least 60% of web design firms have been forced to slash their hourly rates while 56% admit to losing clients to cut-price competitors. Many have also had to deal with projects being changed half-way through or work added because client’s under-estimate the maintenance required for a good website.
“For many small firms, using external web professionals is a very sensible and rewarding option,” said Steve Holford, marketing director of Fasthosts Internet Ltd which conducted the research and found low technical understanding from clients was hindering the success of many web projects.
“It’s clear that in recent years, web designers have worked hard to adapt to the needs of clients and demonstrate the value they can deliver. With the right approach from both small businesses and the web design community, online revenues can be successfully built and so help the UK economy in its return to growth.”
However, with many web design firms feeling the pinch as a result of over servicing and under payment leading business experts have urged a review of how client expectations are managed at the outset.
“Having a bespoke set of Terms and Conditions can help manage customer expectations and encourage smooth client cooperation to ensure projects stay on track and web companies to manage cashflow,” said David Reilly, Managing Director of Create Ts &Cs. “A lack of relevant terms and conditions often leads to longer projects, lack of payment and scope creep resulting in the client taking advantage and in some cases retrospective price discounting.
“A set of properly written terms and conditions places the supplier in a position of strength allowing negotiations to start from a sensible position and reach a conclusion both parties can be happy with.
“E-commerce is now big business, worth billions of pounds a year to the UK economy. If British businesses are to compete on the world wide web they have to be prepared to invest in the technology to attract consumers. For their part, web designers have to set out the value and benefits of what they can do in unambiguous terms.”

ends

Freelancers and New Businesses Advised to Protect Their Rights

by EasyEditor Newswire

 

Hundreds of thousands of workers turning freelance or starting new

businesses to make a living in the face of a tough economic climate have

been warned to ensure they protect their intellectual property and guard

against the pitfalls of late payment.

According to the Office for National Statistics (ONS) the number of

self-employed people rose by 59,000 in the first three months of this

year to reach a new high of 3.93 million.

While full-time job vacancies have fallen by 45 per cent from

pre-recession levels the number of self-employed workers looks set to

grow over the next couple of years.

While at least a quarter of small businesses throughout the UK admit the

recession has had a dramatic impact on them 81 per cent claim they have

turned to freelance workers to help with short-term projects instead of

employing permanent staff.

Freelancers are now an important part of the UK labour force

contributing at least 8 per cent of business turnover and are considered

a low risk, flexible resource that can be turned on and off as firms

start to grow again.

“Whether people choose to become freelance or are forced into working

for themselves because of the lack of permanent jobs they still need to

protect themselves and their intellectual property,” said David Reilly

of Create Ts & Cs.

“The need for properly worded terms and conditions of business has never

been more prevalent.

“Doing business without terms and conditions means running the risk of

not getting paid and, in some circumstances, losing the rights to

intellectual property.”

The recession has done a lot to break the psychological contract between

employer and employee which in many ways promoted a degree of loyalty

and trust which is different between freelancer and client.

“Many freelance people and new businesses have to wait months to get

paid and risk losing control of their work if they don’t spell out their

terms and conditions before taking on a job. It doesn’t have to be

complicated just straightforward and unambiguous so there is no room for

dispute.

“It’s an important time to value what you do or what your business has

to offer. Commitment to seeking formality is critical and discourages

the unscrupulous from not paying or the thrifty from avoiding late payment”.

Firms Urged to Impose Penalties for Late Payments

by EasyEditor Newswire

 

Contracts between firms which include late payment clauses need to become a common feature of everyday business practice, claim legal experts ahead of an EU update of a directive aimed at tackling business failures.

On average, the majority of small and medium firms have to wait at least

41 days longer than the time scale for payment agreed with customers before they get their money.

The latest research from Bacs Payment Schemes found that in the current economic climate at least 37 per cent of late payers take up to three months to settle invoices, leaving small and medium enterprises (SMEs) out of pocket to the tune of over £24billion at any one time.

According to the Law Society the growing trend means businesses will have to include late payment clauses in contracts as standard if the number of firms going out of business due to cash flow difficulties is to be reduced.

“Average commercial debts caused by late payments are high in the UK, and for SMEs a lack of cash flow can be crippling. With credit less available to those businesses from banks, late payments have a far more serious consequence for SMEs,” said Robert Heslett, President of the Law Society in England and Wales.

“Considering the amount of red tape SMEs and start-ups are faced with, it is no surprise that seeking protection against late payment from customers does not come top of the to-do list. However, it could be the difference between the business surviving or not, especially in the uncertain economic climate.”

As the imminent increase in VAT to 20 per cent is expected to add to SME cash flow problems legal and business experts claim firms must take advantage of the protections already available to help them safeguard against late payments.

“Carefully worded terms and conditions can set out in clear terms how and when payments should be made with penalty clauses if a deadline is missed,” said David Reilly, commercial director of Create Ts and Cs, which specialises in tailor made terms and conditions for SMEs.

“Ts and Cs do not need to be complicated as they are intended to simply represent the formality of a business relationship.

“Properly prepared terms act as an effective deterrent for late payment and, should there be a dispute, can help solve a problem without the need for drawn-out legal action. However, if a firm needs to go to court to recover a debt it is more likely to succeed if it can be shown the debtor is in breach of an unambiguous agreement.”

The European Union is currently looking at updating a directive aimed at tackling late payments, such is the impact on the SME sector across Europe as a whole, but any resulting legislation is likely to take some time before it comes into force.

According to the Federation of Small Businesses, which represents more than 213,000 members across the UK, many government departments and agencies are still paying late despite making commitments at the start of the recession to settle invoices within 10 days.

A survey of SME cash flow found that on average 34 per cent of payments from the private sector are late compared to 31 per cent of UK central Government receipts, 30 per cent of those from Government agencies, 30 per cent from EU institutions, 29 per cent of NHS money and

25 per cent of local authority payments.